Hmmm. I bought this computer from wal-mart and now it is not turning on. I just bought it a couple of months ago so it must be under warranty. So how do I get it fixed?
I KNOW!
Take it to the Geek Squad at Best Buy! I am sure they can fix it under warranty.
IT User Lessons
Monday, August 8, 2011
Tuesday, August 2, 2011
It is completely natural for a 12 year old to be chatting online with a 45-year old trucker. Lets invite him over to watch a movie!
Do you know who your kid is chatting with on the internet or who they have in their Facebook friends? How old are they? How does your kid know them?
Monday, August 1, 2011
There is no reason to have an antivirus program. That only happens to other people.
This type of thought happens more than you can imagine. Usually, tech savvy people will fall under this category because they know how to avoid infections and surf safe (mostly), but there are still others who are not as savvy that feel this way until it is too late.
Typically, interactions with these people go as follows:
Me: Looks like you have a virus.
Them: How the heck did I get a virus?
Me: (tells them the ways that they can get one and that they should use antivirus)
Them: Well that (insert pre-loaded antivirus here) program kept popping up asking me to renew but I did not think it was anything I needed. So you think I should renew it?
Me: Yes, or use (redacted to avoid antivirus flame wars...right. Like anyone is actually reading this).
Typically, interactions with these people go as follows:
Me: Looks like you have a virus.
Them: How the heck did I get a virus?
Me: (tells them the ways that they can get one and that they should use antivirus)
Them: Well that (insert pre-loaded antivirus here) program kept popping up asking me to renew but I did not think it was anything I needed. So you think I should renew it?
Me: Yes, or use (redacted to avoid antivirus flame wars...right. Like anyone is actually reading this).
Thursday, July 28, 2011
IT people automatically know what data needs to be backed up even though they were told there was nothing important on the drive.
This happens quite a bit. You get tasked to reimage a users computer and you make sure to specifically ask if there is anything the user needs off of the computer because the reimage will wipe all data from the hard disk. Erased. Not there anymore.
Then, after the reimage..."Where is that file?"
And of course it is your fault.
Then, after the reimage..."Where is that file?"
And of course it is your fault.
Wednesday, July 27, 2011
Next buttons are enigmatic and complicated puzzles that the average person could never figure out.
You are helping a user install a piece of software. You walk them through downloading the installer, finding the file that they downloaded, and double clicking to begin the install process. Your job is done, right?
Tuesday, July 26, 2011
Solitaire is the only reason to own a computer.
If you are not over the age of 65, you may have no idea how owning a computer only for solitaire alone can be possible. Well it is possible and I have met the people who deem it so.
Monday, July 25, 2011
Key loggers are a good replacement for taking an active role in your child's life instead of actually having to be there.
I do not know if this is just prevalent where I live or if this is a common thing everywhere.
There have been several times, while working for the small IT company, that I have had a customer come in and request us to put a keylogger on a computer system.
There have been several times, while working for the small IT company, that I have had a customer come in and request us to put a keylogger on a computer system.
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